Returns & Exchanges

At und Pflegeprodukte, we want you to be completely satisfied with your beauty routine. If a product doesn't meet your expectations, you can return it within 30 days of receipt provided it remains in its original, unopened condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the unused products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

3

Ship the Items

Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized shipping location.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing